Incident plugin for SAP Fiori
The cimt Incident Plugin for SAP Fiori offers a central entry point for the quick recording of incidents directly in the Fiori Launchpad. Users can record and track incidents without media disruption and transfer them to their preferred ITSM tool – intuitively, without barriers and without the need for training.
Features of the cimt Incident Plugin
Create tickets directly within your Fiori Launchpad.
Send incidents to your preferred ITSM tool.
Smart, scalable and highly adaptable to your needs.
Easy and flexible, enterprise-capable with a modular architecture.
The cimt Incident Plugin connects SAP Fiori to your ITSM tool
Problem Statements
- Users need a unified, SAP-native entry point for incident creation.
- ITSM tool is already in place.
- Ticket quality is bad and problem context gets lost.
- Accessibility might prevent ticket creation.
Key Features
- Support for multiple ITSM tools, configurable per role / per user.
- Problem context, technical details and error logs are automatically attached.
- Multi language support, Speech input, Screenshots, custom form fields, …
- Supports all modern devices and browsers.
Benefits
- Faster incident reporting and quality.
- Direct creation and tracking of incidents in Fiori.
- No training needed, SAP-native look and feel, responsive design.
- Flexibly to adapt to different ITSM landscapes and your needs.