SAP Service Cloud

The SAP Service Cloud can further optimize the customer experience in order to retain customers in the long term. SAP Service Cloud enables efficient coordination and management of customer support activities. The solution enables the reduction of downtime and prevents inconsistencies in customer service through timely and adequate service history information, which can further increase customer satisfaction.

Provide your customers with a unique customer journey – SAP Service Cloud helps you to do this with the following capabilities:

– Support your service processes with AI methods to accelerate and automate the processing and creation of service tickets. By classifying and automating routine tasks, the average processing time of service employees can be sustainably reduced.

– Offer your customers optimal self-service, also through the support of conversational AI chatbots. For more complex issues, provide customers with detailed support pages.

– By integrating various communication channels, you can manage all service requests via a central user interface and enable your customers to contact you via the individually desired channels such as chatbots, SMS, e-mail and social media.

– The automatic customer identification with the display of relevant service histories and the intelligent routing function accelerate the processing time of your service requests. The intuitive user interface also improves the satisfaction of your employees.

– Keep an overview on your service performance, a key factor in customer satisfaction. Real-time analyses and evaluations are available in personalized reports and dashboards.

– Coordinate your service staff by efficiently structuring the assignments in resource planning. For a consistent service experience, you can also easily integrate with SAP Field Service Management to optimize collaboration between office and field service.