SAP Service Cloud

Strengthen your customer loyalty through digitalized end-to-end service processes

The SAP Service Cloud can further optimize the customer experience in order to retain customers in the long term. SAP Service Cloud enables efficient coordination and management of customer support activities. The solution enables the reduction of downtime and prevents inconsistencies in customer service through timely and adequate service history information, which can further increase customer satisfaction.

Provide your customers with a unique customer journey – SAP Service Cloud helps you to do this with the following capabilities:

– Support your service processes with AI methods to accelerate and automate the processing and creation of service tickets. By classifying and automating routine tasks, the average processing time of service employees can be sustainably reduced.

– Offer your customers optimal self-service, also through the support of conversational AI chatbots. For more complex issues, provide customers with detailed support pages.

– By integrating various communication channels, you can manage all service requests via a central user interface and enable your customers to contact you via the individually desired channels such as chatbots, SMS, e-mail and social media.

– The automatic customer identification with the display of relevant service histories and the intelligent routing function accelerate the processing time of your service requests. The intuitive user interface also improves the satisfaction of your employees.

– Keep an overview on your service performance, a key factor in customer satisfaction. Real-time analyses and evaluations are available in personalized reports and dashboards.

– Coordinate your service staff by efficiently structuring the assignments in resource planning. For a consistent service experience, you can also easily integrate with SAP Field Service Management to optimize collaboration between office and field service.

Our solution packages for you

Package Service

Package Field Service

You would like to be advised?

We would be happy to discuss your request with you in an introductory meeting and show you the best options. Arrange an appointment with us right away. We look forward to meeting you!

Our offer to you

We analyze your process to create the best possible concept for your customer service – using best practice processes.

Based on our process analysis, we map optimized service processes with the help of SAP Service Cloud.

By integrating your SAP ERP or S/4HANA system with the SAP Service Cloud, we create the foundation for end-to-end E2E processes – the basis for a successful business.

We train your employees and prepare your company optimally for the use of the solution.

Your solution will be implemented and supported quickly and efficiently by our experts.

Contact

Rico Just – SAP Consultant
Phone: +49 (0)40 53302-0
E-Mail: rico.just@cimt-ag.de

Fabian Kokot  – SAP Consultant
Phone: +49 (0)40 53302-0
E-Mail: fabian.kokot@cimt-ag.de

cimt-webinar series

For more insights, feel free to watch the recordings of our four-part german-speaking webinar series from the first half of 2021, where we gave attendees an in-depth look at SAP Sales Cloud and SAP Service Cloud.

Anwendungsfreundliche Vertriebsprozesse: Lead-2-Order in der SAP Sales Cloud (German)

Konfiguration Administration: Fine-Tuning der SAP Sales Cloud – Teil 1 (German)

Konfiguration Administration: Fine-Tuning der SAP Sales Cloud – Teil 2 (German)

Koordination des Supports: Kundenbindung durch die SAP Service Cloud (German)

Partner

Business Cases

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